In a few days, i’ll be traveling to WordCamp US before that I would like to share a secret.
I’m horrible with names. And slightly less horrible with faces. I have a “face blindness”. And “name blindness”. And “Twitter avatar blindness”. And “I’ve talked with this person 20 times in the past year via email but still can’t remember this person” blindness. So conference times are hard for me.
Turns out it’s hard for others as well – I’ve had a few admit that to me. But for natural reasons few want to admit that in public or social media. Allow me to be your sacrificial lamb and offer some tips.
Scenario: You are side-swiped as this person approaches. You need a name.
Tip 1: Obvious first move is to look at the name badge. Although the universe is against you and the name badge is covered by a jacket or reversed (this is why as a WordCamp organizer i recommend when doing conference badges to make front match the back for this reason). If by some reason the conference badges print Twitter handles, it gives you an excuse to look and ask “Has That Always Been Your Twitter Handle?”.
Tip 2: Introductions. If you have someone with you that hasn’t met the person (at least that you are reasonably sure hasn’t) allow them both to introduce yourselfs. You’ll get the name that way.
Tip 3: Get into the conversation and make up a reason to ask for their email address or Twitter handle. Odds are good you’ll get something useful from that.
Tip 4: Some conferences have “unique” info on their badges and you can ask to see their badge to see what theirs looks like.
Tip 5: Ask for their business card.
Scenario: You are the one approaching, but you forgot the name (slightly better scenario because you have time to prepare).
Tip 1: It’s harder to get line sight of the name badge from a distance, but sometimes the odds can be in your favor.
Tip 2: Approach said person, excuse yourself for the interruption, and ask them for their Twitter because you want to follow them (or Twitter accidentally dropped some followers – it happens). Walk away knowing you’ll be prepared for your next encounter.
Tip 3: Never hurts to ask someone else. Believe me, everyone has crappy memories. Or mostly everyone.
Tip 4: Ask for their business card.
Wait – Why Don’t You Just Ask?
This blog post is a bit of a parody, because you shouldn’t be afraid to ask someone’s name. All of us endeavour to remember people, but stress and time put a strain on our brains. Especially if we are at conferences outside of our local area. Outside of those with total recall, this effects ALL OF US at some point or another.
If you are talking to someone, be understanding if they can’t recall your name at the moment.
Especially if that person is me.
See you in a few days, WordCamp US.
Update: I updated this in December 2018. See below.
It’s that season again. In a month, a large number of WordPress folks will migrate to WordCamp US (being held this year in Nashville). and other events (i’ll be attending WordCamp Orlando in early November for example). So I thought it would be a timely reminder of how to ask questions at a WordCamp.
There are two times questions are asked at a WordCamp that i’m particularly focused on: (1) at the end of a talk, before the speaker leaves the scheduled time off stage and (2) During the “State of the Word” at WordCamp US where Matt Mullenweg typically takes questions from the audience. This advice applies to both, might apply to other times, some might not be applicable for other situations.
- Keep it short. I think this is the #1 rule, regardless what you do. Most questions do NOT require a complex backstory or history… and if they do, then being live in front of an audience with only a few minutes left for questions isn’t the time to ask perhaps. What i find to be effective many times: Ask a question that might get you close to an answer (or pick something easy to respond to) and THEN you can ask the speaker if you send them a longer version in printed form. Maybe. But keep your question short if nothing else then to be considerate of other people’s time.
- Prepare in advance. I think some of the more awkward questions are from people that think of questions on the spot. Which is fine, but not everyone can do this. Put your refined question on a card – that would allow you to be as articulate as possible.
- Don’t make it about you. Ask the question in a way others listening can benefit. You’ve heard this before: someone asks a question that there’s no way any other person (at least in the room) would have that same exact problem. Some go as far as basically asking for tech support in their “question”. Stop yourself and ask – can i ask this after the talk or at another time?
- I’ve seen people try to fit in as much questions as they can (“my second question is…. my follow up question is….”). Sometimes this is logical, other times it looks selfish to be honest. Speakers and others asking for questions are most times expecting ONE question per speaker. Sometimes that’s all they can focus on honestly.
- Allow others to ask a question. If nobody else has questions and there’s time, then perhaps ask your additional one. But respect the fact that this isn’t about you – so one question might be all you should have at that time.
Update: After WordCamp US 2018 I decided to add an additional section here more targeted toward organizers. Although the State of the Word was what I had in mind when adding the brief items, this can apply to any setup where questions are being asked to a speaker.
- Before questions are asked, the speaker or a volunteer should kindly remind the audience about keeping questions brief (sometimes even stating amount of seconds is good) and the amount of time in general there is for questions. Speakers should be reminding to repeat the question (helps confirm they understand the question, and great for video recordings or the live stream). Reminders are nice.
- Assuming there is a microphone involved: after someone asks their question either (1) the microphone should be given or handed back to a volunteer or (2) a volunteer should gently (but firmly) escort the asker away from the microphone. This more easily prevents askers from asking multiple questions and taking more time than would normally be allowed.
- A volunteer should be physically present to where the person is asking the question (for example next to the provided microphone). Before the asker speaks (or while the asker is waiting on the previous question to be answered) volunteers can give a quick reminder to the asker (or perhaps give them any last minute tips). Just like volunteers remind speakers about time, these volunteers can also remind askers to limit their time or “wrap it up”. Heck, even time cards might work here too.
- If there’s an insistent asker, the most polite way I can think of would be to ask them to continue with the question afterwards (most time a private room or the Happiness Bar is a good place, or even promising to replay to a Slack ping or email – whatever is best for the speaker).
- Explore the possibility of asking questions to be submitted in writing ahead of time, perhaps with the volunteer(s) reading them. This for me i’m lukewarm on because as a speaker I would connect better if i saw the person as they were asking (their body language, facial expresses, etc. is something i would appreciate). Plus it also brings up a “why didn’t get my question picked” scenario. Some questions during talks are submitted via an app and this can be explored (this covers also those watching on a live stream) – just make sure you make it fully accessible for anyone (even those without ability to use an app) to ask question.
- Remember that at the end of the day, most people are civil human beings. Sometimes people let the spotlight or the fact they are asking a “prominent” person a question in front of a large audience. They get nervous. Many nervous people talk alot (like I am right now). Reminders usually work in most situations. But in order to have as much diversity in the participation as possible, it’s important to have an orderly process. Someone asking a long question isn’t just disrespectful to the speaker but also to the audience and others who might want to ask a question.
I care deeply about audience participation during WordCamps. But there are some respectful and logical boundaries.
I would highly encourage WordCamps to adopt the practice of having the speaker be available in a location (such as the happiness bar or a private room) to answer additional, perhaps more private questions where the person asking has the opportunity to ask a little longer, more personal question.
2018 marks our 10th consecutive WordCamp, so I thought a couple of posts honoring that were in order. My first in this series is something that actually has been requested – for someone that’s been involved in all 10 WordCamp Miami conferences…. what swag stood out most in my mind?
I think out of all swag and items we’ve made to thank our volunteers, speakers, and attendees… shirts is probably the category I take the most pride in. It’s really great to go to other WordCamps and see people wearing WCMIA shirts (we try not to date all of our shirts for this reason). We were among the first to offer women’s sizes standard, and we managed to also produce shirts for kids along the way – some of which became so popular parents wanted to buy them for themselves (someday you might see Wapuu shirts in the swag store!).
These were speaker gifts and very impressed how they came out. We did three versions (fitting in with our 80s theme): Miami Vice, Back To The Future, and Stranger Things. Back To The Future was the most popular, in case you were wondering.
Wappu Uno Cards
This was a surprise hit that year, and looking back it’s easy to see why. We took advantage of the Wapuu designs in Github and each cards represented a unique, colorful Wappu (at the time we covered most that existed in Github). This also happened to coincide with Wapuu’s 5th anniversary, which made it even more cool. The Wapuu cards are open sourced and available on Github. Someone even made a mobile app based on our cards.
— Rocío Valdivia (@rociovaldi) March 11, 2016
Relatively cheap to print, but takes effort to extract information from speakers (some speakers are particularly choosy about their photos) and make the cards. This first appeared during WordCamp Miami 2012 (I think). Literally had people not attending sessions trying to trade with other attendees to get the cards. It was (and still is) a great networking tool. Also we had comments that people liked the cards just so they had speaker’s name and Twitter info. They’ll be back in 2018 for sure.
These speaker gifts were a natural progression from the Wapuu Uno Cards and the box gives off a great Miami/Cuban vibe.
These were an “easter egg” in WordCamp Miami 2016. Cheap to print. If there was a candy bar of WordPress then “Happiness Bars” would be it. The covers are open sourced and available on Github (wrap them around a Hershey bar and you’re good to go). Of course, please the Happiness Bars in your WordCamp’s Happiness Bar… mind blown.
Simply a deck of playing cards but each card had a different WordPress function and a description of that function. Anyone who was a coder loved these.
Pins have been a trend recently, especially among those who visit multiple WordCamps. WordCamp Miami tries to come out with one or two unique ones each year and gives people a chance to try to collect them all. Kids especially loved the Wapuu ones – although we produced numerous pins over the past 10 years.
For a WordCamp organizer, drinking containers might be like children… you publicly state you love them all… but there’s always a favorite. Ok, scratch that… my kids might read this someday. In any case over almost a decade I think we pretty much touched on almost any kind of drinking container in our limited price range.
For the past 3 years, we’ve been using pretty cool custom badges – kinda have to see one in person. Water proof, very well printed. Highly customized – they are as much a swag item as a button or pin. For 2018 we are upping the customization with a new design.
So… tomorrow (May 27th) is WordPress’s observed 14th anniversary. Back on May 27th, 2003 the first version of WordPress was released.
My How Big You’ve Gotten!
Hard to believe it’s been 14 years. Also hard to believe that after 14 years, WordPress has now reached 28.0% marketshare.
We Don’t Party Like We Used To
I haven’t heard alot of talk about this particular anniversary in the community or on social. My theory is after a certain point you start celebrating 5 and 10 year milestones like crazy and let the single milestones get the “that’s great, but next year is 15!” treatment. Evidence: last time we REALLY celebrated WordPress was on it’s 10th anniversary. I’ll have to admit – i’ve been married for 15 years and our 14th anniversary was basically “let’s go out to dinner today but do a cruise next year”. In any case, i think it’s worth a brief mention now and we’ll save our big party for 2018.
Personally, I’ve been involved with WordPress since 1.5. My first CMS was Movable Type but honestly that was really just well suited for my personal blog – it wasn’t for most client sites I was working on at the time. I did try Joomla and Drupal at the time (along with PHPNuke). I found them ok, but simply not in conditions where you can hand them off to non-developer clients after you were done. WordPress has it’s faults too – it was still mainly for blogs back then – but seemed better suited for my client base. Plus the ease of setting it up you couldn’t beat.
WordPress is Barely Out of Diapers
14 years is forever in Internet years. By one measure WordPress should be getting it’s AARP membership and get a senior discount at the movie theater. But on many respects, WordPress is barely into it’s teenage years. My daughter turns into a teenager next month, so I can relate to what that means. Teenage years are filled with wonder but also it’s a time to start determining your direction in life, work on self-control and patience, and suffer through all the mistakes you’ll be making. It’s a great, but awkward time.
Minimum PHP versions, focus of goals and leadership, coding issues – just a few of the things WordPress still needs to tackle. Not to mention it’s perception to some outside of the WordPress community. Like a teenager, it will try to wrestle with these issues – sometimes well, other times perhaps not so well. But it’s still growing, and will get more mature.
What I Would Like To See In The Next Year
My opinions don’t mean jack and maybe i’ll go into them more in future posts, but if someone asked me what i’d like to see this is what’s off the top of my head:
1. I would love to see more examples of the REST API being used to inspire others.
2. More awesome work with accessibility, multi-language, and the overall admin experience (writing experience in particular).
3. I would love to make more WordCamps accessible to smaller sponsors with smaller-than-hosting-company budgets.
4. I wouldn’t be a WordCamp Organizer if i didn’t put out an invitation to everyone – from Matt M to Mike L to that young person learning WordPress for the first time – to come down to WordCamp Miami in 2018 for our 10th anniversary. We’ll show you a good warm time when the rest of the country is cold. 🙂
You’ve Got A Friend In Me
Congrats to WordPress for 14 years. You’ve provided a means to support myself and my family, a means to provide my local community with education via meetups and WordCamps (WordCamp Miami will soon be celebrating 10 non-stop years!), and a means to develop relationships with wonderful and interesting people in a community is among the best in tech. Thank you Mike Little and Matt Mullenweg for starting something wonderful 14+ years ago – something that now covers 28% of the web.
Here’s a list of posts that are celebrating 14 years of WordPress. Ping me on twitter or leave a comment and i’ll keep the list updated:
14 Years Of WordPress Playlist (SiteGround)